Povidence Business Services - Customer Service Company
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Providence Business Services (Pvt) Ltd

was founded in January 2007 as a provider of superior Business Process Outsourcing (BPO) Inbound and Outbound Contact center services in Sri Lanka.

Since it’s inception, Providence has successfully provided a range of innovative and cost-effective business and technical solutions to leaders in the private and public sector.

We offer high quality 24/7/365 voice and non-voice technical support customer service, data processing, third party verifications and knowledge driven services. Our use of development and design methodology depends on the requirement or each individual client; our solutions are customized to suit your need and are not restricted to one specific method.

The life cycle model of each project is formulated based on the scope of the project and the client’s standards and requirements and specifications.

The reason for this is the fact that following a standard life cycle model for all projects becomes difficult in situations taking into account the varying requirements of each individual client. Hence, we identify the appropriate generic approach to Project Management and tailor each solution accordingly.

The employee base at Providence exceeds 100 professionals who offer expert legacy systems coupled with today’s cutting-edge technology. Our professional teams are trained and dedicated to focus on achieving our client’s goals by providing ongoing, committed and quality work, as our guiding principle is to support our clients and exceed their expectations.

Business processes at Providence are usually performed at a Six-Sigma platform. Results are delivered at different Sigma levels, depending on the process age and activity. An in-house accent Trainer ensures that all voice services are delivered with a neutral accent at all times to all markets.

Backed by professionalism, competence, industry exposure and collective experience of over 20 years in the BPO industry, Providence exceeds divine excellence in outsourcing and is recognized globally for the quality of the customized services provided to its clients.

We are always available to make a smooth transition by meeting or exceeding your service level agreements.

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