Category Archives: Uncategorized

Benefits of Customer Service Outsourcing to Inbound Call Centers

Did you know that 5% increase in customer retention can lead to 25% – 95% increase in profits? This fact was observed by Brain and Company, a world’s leading consulting firm. It has been dealing with the top executives for … Continue reading

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Top Benefits of Outsourcing Business to Business Telemarketing Services

Did you know that two third (66%) of the total number of customers in any organization do not feel valued by the service provider? This was told by Mark Stevens, author of marketing and management books. If you do not … Continue reading

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Providers of BPO Services Can Boost Your Revenue by Keeping Customers Happy

Have you been running a business for quite some time now, but can’t seem to attract as many customers as you would like? You would be surprised to know that such a situation may in fact be the result of … Continue reading

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Why Inbound Call Centers Are So Popular

Inbound call centers are an integral part of global businesses today. Customer support services include having a team of expert customer care executives who can efficiently perform the task of providing product support. Proper after sales support makes a producing … Continue reading

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Understanding International Customer Support Services

When the Internet became an undisputed part of the global economy, communication was one of its major boons. Calling over the Internet cut international call rates to a fraction of its costs. This changed the customer support services industry drastically. … Continue reading

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Is Outsourcing Help Desk Services Right for You?

Those who are new to the idea of outsourcing help desk services often wonder why these services should be outsourced at all. Some of the most important advantages of outsourcing help desk service include: Improved customer service Low costs when … Continue reading

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