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To Providence Business Services
An offshore contact center partner to businesses in USA, UK, Australia and Canada
You no longer need to worry about an area that is not your core focus. Leave it in the hands of the experts allowing you to concentrate on your core functions and business interests allocating time and resources in the correct areas.
 
  Providence BPO – Offshore contact center services
Understanding Your Business
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Process Expertise
Meeting and Exceeding Service Level Agreements
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Call Center Customer Services

We do not make tall claims! We deliver! Exceeding client expectations is the one thing we are devoted to. If you are searching for dependable offshore partners to outsource your call center customer services www.providencebpo.com is the one place you should never miss.

Today call centers have become almost a norm. Every industry has its own call centre which provides inbound and outbound voice, mail and chat support to its customers. Service providers like the telephone companies, law enforcement agencies, insurance companies, banks, railways, airlines, hospitals, travel agencies, online shopping and job portals; manufactures and vendors of computers and consumer electronic appliances, software solution firms, etc. Every possible industry segment has embraced the concept of call centers to reach out and serve their customers better.

A person who needs information on the various value added services his cell phone carrier provides, instantly calls the customer service and gets instant and updated information that satisfies his queries. A housewife who has just bought a computer is confused as to how she can get connected to the internet using her wireless router. Without a moments delay she calls from her cell phone, the toll free customer service number of the particular computer brand. The tech-support executive who receives the call gives her an easy, step by step real-time guidance to set up the internet connection. The tech-support guy may even call the ISP (internet service provider)’s tech-support and the manufacturer or the router, establish a call-conference for the sole purpose of trouble shooting the issue. It finally ends up happily with the housewife being able to connect to the internet. If this on call customer service hadn’t been there, customers services would definitely be delayed. Call centers thus improve our quality of life and brings smiles to faces.

Most of the customer service numbers are toll-free. That means the customer calling the number won’t be charged by the phone company. Customers are thus encouraged to call the respective companies to seek answers to their queries or resolve their issues. This much has been made possible through the revolution in the IT (Information Technology). Business process outsourcing is one of the fastest growing sectors of the ITES (Information Technology Enabled Services) industry.

If you are on the look out for entrusting your customer services to offshore outsourcing providers, your search ends here. Visit www.providencebpo.com and let your customers experience highest levels of call center customer service.


 
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