IVR or Interactive Voice Response is an interactive technology that can identify voice or data inputs through a keyboard. This is conducted through a computer which has been fed with the appropriate software. The main function of this technology is to reduce workload, increase efficiency and also save time and money. IVR is generally installed so that it can collect the basic information like name of the customer and account details, so that it saves an agent’s time. In certain cases a customer’s query can be sorted simply through IVR automated responses.
The most important part of an IVR is its script which should be customized according to the specific requirements of the business or process. One of the best offshore business outsourcing companies that provide automated call center services in Providence Business Services (PBS). PBS helps their clients’ right from the planning stage so that they are able to handle the process better. They create a flexible and scalable plan that allows modification at any stage of the project. The next step is to prepare a suitable script that will greet and guide the customers who make calls to the call centre. The script has to be prepared in such a manner that it sounds friendly to the caller and helps them to answer directions easily. The other benefits of IVR include the ability to identify prospective customers by examining their purchase patterns. According to these purchase patterns, the sales team at Providence Business Services sales team makes calls to them in order to pitch suitable offers.
PBS caters to both commercial as well as non-profit enterprises who are seeking offshore partners to outsource their work. Over the last few years it has become a common practice for enterprises in UK, USA, Canada, and Australia to outsource call centre work to offshore companies. PBS is one of the companies which also handle customer service for these clients and help them to reduce costs by a huge margin. With over 19 years of collective experience in the industry, the Providence Business Services mission has been ‘to exceed the expected quality level of our clients’. This has resulted in preparing and delivering high quality CRM solutions which are also extremely pocket friendly to the clients. In order to make sure that the quality level never falls below the margin, review meetings are held continuously to revise the programs and process if necessary. If you are looking forward to outsource your business process, you can visit providencebpo.com for more details and quotes.