International Call Centers
International call centers are usually service providers who work with a number of offshore call centers who are located in various countries. Their primary feature is that they offer multilingual services which are combined with on-the-phone translation skills. These call centers also operate in the 24X 7 structure and is open all 365 days a year. This means that a customer is never stuck with a problem even if it is a holiday and can expect feedback or solutions just by making a call at a toll free number. These international call centers are specifically designed to provide solutions to clients’ specific requirements and are thus equipped with all state-of-the-art technologies and equipments.
One of the most popular and prominent offshore international call centers is Providence Business Services (PBS). This call center has highly skilled professionals who are well trained to handle calls and provide solutions to all the customer queries that they may be facing during a call. PBS has its own Caucasian American trainer who helps in training agents with the correct accent and diction that helps them take calls confidently. The various services provided by Providence Business Solutions include outbound telemarketing, inbound telemarketing, business to business telemarketing, business to consumer telemarketing, and IVR telemarketing amongst others.
The client list for PBS includes both commercial and non-profit organizations from US, UK, Canada, and Australia who get the best quality services at an affordable price. For those customers who want specialized services, PBS also provides list acquisition and scrubbing, online appointment scheduling, live chat, order processing, fulfillment services, help desk, and tele-messaging and telephone answering services along with voicemail handling. PBS has been very popular amongst its customers for providing consultation regarding careful planning and flexibility of the project. They will also help in reviewing the project regularly by holding meetings and revise the process, if necessary. All these make it very easy for the client to depend on them and be satisfied with the project management.
PBS also has the required infrastructure and necessary state-of-the-art technologies that will help them deliver the best results. They have established a niche for themselves for delivering the best quality services at an affordable and attractive cost. If you are a business owner who is looking forward to outsource your business process to an offshore company, you can visit providencebpo.com for more details. You can find out more about their processes and drop in a mail asking for a quote for your services.